Welcome to ARLO. We strive to provide a seamless shopping experience while delivering premium-quality wall art crafted with care. Please read our policies carefully before placing an order.

Shopping Policy

Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS. If you do not receive a confirmation within a few minutes, please check your spam folder or contact our customer support.

Order Processing

• Standard orders are processed within 1–3 business days.
• Orders are processed only after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Product Availability

All products displayed on our website are subject to availability. In the rare event that an item becomes unavailable after your purchase, we will notify you promptly and offer either:

• A full refund, or
• An alternative product of equal value (subject to your approval).

Pricing

• All prices displayed on the website are in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless otherwise stated.
• ARLO reserves the right to modify product prices without prior notice. However, confirmed orders will not be affected by future price changes.

Secure Payments

We offer secure payment options through trusted payment gateways.

Accepted payment methods include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets

Your payment information is encrypted and processed securely. ARLO does not store your payment details.

Cash on Delivery (COD)

We proudly offer FREE shipping across India on all orders.

Our products are delivered through trusted courier partners to ensure safe, secure, and timely delivery.

Please note:

ARLO reserves the right to disable COD for certain products, locations, or order values.

Shipping Policy

Shipping Coverage

We currently ship across India through reliable logistics partners.

For international shipping enquiries, please contact our customer support before placing your order.

Delivery Time

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days
• Remote Locations: 7–10 business days

These timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive tracking details via email and/or SMS.

Packaging

Every artwork is professionally packed using protective materials designed to minimize the risk of damage during transit.

Return & Replacement Policy

Customer satisfaction is important to us. If you receive a damaged or incorrect product, we will gladly assist you.

Eligible for Return or Replacement

You may request a replacement or refund if:

• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.
• The product is incomplete or missing components.

Please notify us within 48 hours of delivery by sharing:

• Your order number
• Clear photographs of the product
• Images of the outer packaging
• Images of the shipping label

Failure to report within the specified period may affect claim eligibility.

Non-Returnable Products

Returns or exchanges cannot be accepted for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect shipping address provided by the customer
• Slight color variations due to different screen settings
• Products damaged due to improper handling after delivery
• Minor variations in texture or finish that naturally occur during production